Support
Need help with Poleris, want to report a problem or a user, or have a question about your data?
This page describes Poleris 2.0. If your App still shows version 1.0, some items (yearly plan, Friends messages, languages, "Export my data", "Reminders") arrive with the 2.0 update. Items marked (2.1) arrive with the 2.1 update.
Contact us
Email: miaperatransportation@gmail.com
We aim to reply within a few business days. Reports about other users are reviewed within 24 hours.
Delete your account
In the App: Profile → "Delete account" → "Continue" → "Delete permanently".
Without the App: email us from the address you use for Poleris with the subject "Delete my account". We will confirm and delete the account within 30 days.
Deleting your account permanently removes from our servers: your account and email address, your profile (display name, handle, birth details), your friendships and blocks, support messages and cards you sent or received, reports you made or that were made about you, streak sharing, (2.1) your Discover visibility, friends' moments and reactions, invite records, and Android purchase records. If you used Sign in with Apple, your Apple sign-in token is revoked. Data stored only on your device (intentions, tasks, rituals, notes, vision board) is not on our servers; delete the App to remove it.
Deleting your account does not cancel a subscription. Cancel it first (see below).
Subscriptions
- Plans: Poleris Premium, monthly ($4.99/month) or yearly ($29.99/year), each with a 3-day free trial for eligible new subscribers. Prices may vary by country and are shown in the App.
- Cancel on iPhone or iPad: Settings → Apple ID → Subscriptions (on newer iOS versions: Settings → your name → Subscriptions) → Poleris Premium → Cancel Subscription. Cancel at least 24 hours before the period ends to avoid the next charge.
- Cancel on Android: Google Play app → profile picture → Payments & subscriptions → Subscriptions → Poleris Premium → Cancel subscription.
- From the App: subscribers can open the store page with Profile → "Manage subscription".
- Restore: open the Premium screen (Profile → "See Premium") and tap "Restore purchase".
- Refunds: handled by Apple (reportaproblem.apple.com) or Google Play under their policies.
Friends and safety
- How do Friends work? Profile → "Friends". Pick a handle, search for a friend's handle and send a request. Friends can send each other fixed support messages ("Keep going", "Proud of you", "Sending calm") or today's affirmation card. There is no free-text chat.
- Where are my messages? In the Inbox on the Friends screen. Messages appear when you open the App (no push notifications) and are kept for 30 days.
- Who sees my streak? Nobody, unless you turn on "Share my streak with friends" on the Friends screen. Then friends see only your day streak. You can turn it off anytime.
- (2.1) Who can find me in Discover? Nobody, unless you turn on "Show me in Discover" on the Friends screen (off by default). Then signed-in users see your name and username and can send you a friend request. Anyone who knows your exact username can still send you a request.
- (2.1) What are friends' moments? If you turn it on in Profile → "Friends' moments" (off by default), friends see when you reach a streak milestone or finish a journey, and optionally when an intention comes true. Only the day count is shared, never your text. Friends can answer with four fixed reactions. Moments and reactions are kept for 30 days.
- How do I report or block someone? Tap the flag icon next to the person on the Friends screen (also in Discover and in friends' moments). Choose "Report user" and a reason (reporting also blocks them), or "Block only". Unblock under "Blocked". We review every report within 24 hours.
Common questions
- Do I need an account? No, except for Friends. Intentions, tasks, rituals, notes and your vision board live on your device. Save a copy with Profile → "Export my data".
- How do reminders work? Reminders are local notifications scheduled on your device. Manage them in Profile → "Reminders".
- How do I change the language? Profile → "Language". Poleris is available in English, Spanish, Portuguese (Brazil) and Turkish.
- Are birth details required? No. They are optional: Profile → "Add birth details". They personalize your daily note and compatibility cards.